00:16 27 Mar 23
Staff is friendly and helpful. We had an individual going from total independent living to assisted living and a relocation also. We have asked many, many questions in our few months. My only complaint is with the cleaning. I think more elbow grease needs to be applied, especially to the floors in his room.
22:36 21 Jul 22
Overall a positive experience. The staff and residents are very friendly and most helpful. They feel like family and the environment feels like home.
15:40 27 Jun 22
Seaton AL of Hagerstown is a warm, inviting, and beautiful community for any residents needing short or long-term care. The staff is friendly and go over the top for their residents. Deanna, the Sales Director, has not only been a great partner for my facility Cadia Healthcare, but is compassionate, effective, and really takes the time to get to know her residents and families! I highly recommend this facility for anyone needing ALF services in the community! Thank you Deanna & Seaton for all the support you give to our community; we really appreciate you!
21:22 23 Jun 22
Just had an amazing introductory meeting with Deanna Schleigh. My dear aunt needs assisted living and I've never been through this process before. Deanna was fabulous and gave me all the information I could possibly need to make my decision. She had a great personality and sense of humor so I really enjoyed talking with her. Deanna is a real asset to Seaton of Hagerstown. Call her if you want to know about their services.The facility sounds wonderful and is at the top of our list.
18:43 13 May 22
We recently were tasked to fine an assisted living for a dear friend. We interviewed several locations and selected Seaton. It was affordable and the staff were very friendly. They also have Resident Ambassadors who greet all new residents to welcome them to their community. Our friend had his "Special Nurses" who brightened his day when they came to work. The Administrative Staff are very knowledgeable and make the transition very smooth for both the family and the resident. I recommend them 100%
19:36 09 Jul 21
15:19 01 Nov 20
My mother is a new resident,and is still adapting to her new normal. The staff and administration have been there for her and for my many questions. The staff is cheerful and always willing to do what they can to make this transition as smooth as possible.
19:06 19 May 19
Mom is in the Memory Care Unit here. The staff from top to bottom knows her, interacts with her and treats her with complete respect while at the same time ensuring that she takes care of herself and is taken care of without making her feel incompetent. An amazing feat that was impossible before she moved here. I highly recommend these amazing people! The facility itself is also lovely. Lots of recreation, interaction and outdoor spaces to both see and visit. Mom especially loves their food! Very much a small town homey feel.
19:27 03 Apr 19
The staff at Broadmore are compassionate individuals that made a unique transition calm and easy for everyone involved. The admission staff was responsive, generous, and worked extra hard to make their newest resident feel welcomed. The nursing staff was competent and ready to provide individualized care to every person in their facility. The activities and dietary staff were bright and pleasant, quick to introduce themselves to their new resident. The executive director even took the time to sit and get to know the new resident. The move-in process was not heavily monitored, allowing families to adjust at their own pace. There are limited restrictions and rules about the private apartments, so each person can really personalize their own space.The activities schedule is packed with fun ideas that cater to the interests of the residents. The meals are uniquely prepared with wonderful choices for the picky-eaters. The "Living Room" is spacious and welcoming to all residents, equipped with a large TV, beautiful piano, and house bird!Overall, Broadmore offers a lot for their reasonable price. They are a wonderful service to Washington County. I would not hesitate to refer another resident to them in the future.
12:41 07 Feb 19
My Mom, who suffers from dimentia, moved into the memory care unit at Broadmore two months ago. She is amazingly well cared for. I pop in unexpectedly and she is always bathed, dressed and interacting with caregivers and other residents. When she was at home, she wanted to sleep the days away. The first day I went here to check it out(without an appointment) Andrea, who is in charge of marketing, approached me with an awesome greeting and took me on a tour of the entire place explaining everything and was very welcoming, along with the rest of the staff. The other places I went just smiled, handed me a packet and sent me on my way. My mother was initially very resistant about going into ANY facility. Now, when I take her out to eat or for another activity, she is anxious to get back and when we pull in the parking lot she says "we're home I like it here". Jeff, the executive director, is kind and caring and very hands on with everything. Bonnie, a knowledgeable RN, is the wellness director and is also kind and caring and always available for consultations. All the caregivers are sweet and work themselves extremely hard to provide care and respect to the residents. I highly recommend this facility and feel as though they try to provide a family atmosphere and keep the residents active and involved. I honestly think my mother's state of mind and condition have improved in the short time she's been there.
01:06 10 Jan 19
Popped in for an unexpected visit of a family friend and was pleasantly surprised by every detail. She raved about the kind staff, the delicious food, the comfortable setting, and insisted on giving me a grand tour. Very impressed.
01:59 13 Apr 18
22:47 08 Mar 18
Hopefully the management change at Broadmore provides caring services for residents and a great place to work. Prior prior years flee!
16:12 15 Dec 14